About

My passion for understanding people, what they do, and why they do it has led to a career at the intersection of customer-centered design, innovation, market research, opportunity identification, business planning, and cultural change.  My cross-industry experience both within industry and as a consultant includes technology, financial, manufacturing, non-profit, and retail.

I am currently Director of Research at Ad Hoc, LLC, where I am responsible for defining approaches and articulating a forward-thinking vision for user research and related design and experience work with our government clients. I am also an Entrepreneur in Residence with Yale Ventures, where I have mentored student venture teams and advise faculty innovators looking to translate technologies into businesses.  

As one of the first anthropologists hired at Pitney Bowes, I established frameworks for research and analysis, and developed a program of work practice research. I also facilitated opportunity identification, designing end to end client experiences, and working closely with internal stakeholders to orchestrate the execution of new ideas and processes. From 2011-2017 I served on the Executive Board of EPIC, an international organization whose membership drives the integration of human centered perspectives, methods, and theory into business practices.

Learn more about me and my work:

• Interview on Anthropology to UX

• Profile on EPICpeople

• Interview on This AnthroLife

• Interview on The Change Management Review