As a pioneer in bringing human centered thinking to strategy and innovation, I thrive in working with customers for their success.  I focus on outcomes, bringing a consulting and research mindset that turns problems into opportunities.  My approach is based on innovative problem-solving anchored in Research Thinking and a deep understanding of people to provide unique insight. My cross-industry experience both within industry and as a consultant includes igovernment, technology, financial, manufacturing, non-profit, and retail.

As a Technology Director at Ad Hoc, LLC I was responsible for defining approaches and articulating a forward-thinking vision for delivering digital services for government clients. I am an Entrepreneur in Residence with Yale Ventures, where I have mentored dozens of innovators on the path to translate their technologies into businesses.  At Pitney Bowes, I established frameworks for research and analysis, and developed a program of work practice research. I also facilitated opportunity identification, designing end to end client experiences, and working closely with internal stakeholders to orchestrate the execution of new ideas and processes. 

Follow my musings on people, design, and innovation on the Alchymyx Substack

Alexandra Mack, Principal